Understands intent
Customers explain the need in everyday language. Biscuit maps it to the right answer, product, policy, or task.
Solutions
Physical AI for real-world service
Biscuit turns stores, lobbies, counters, and aisles into places where customers can get help right away. One platform can answer questions, guide tasks, compare options, support languages, and hand off to the right next step.
Sample customer prompts
"I need new registration tags."
"Which product fits my project?"
"Can I do this in Spanish?"
Explore our solutions at
One platform, many physical-service solutions
Start with the problem in front of the customer. Biscuit can be configured for public services, retail selling, hospitality, healthcare intake, returns, pharmacy questions, and custom workflows.
Guides the path
Ask a few smart questions. Explain options. Help people move from "I'm stuck" to "I know what to do."
Supports 140 languages
Let more customers get help in the language they prefer, using approved answers and clear handoff rules.
Completes or hands off
Finish supported tasks through approved systems, or route to a person, appointment, QR flow, or official channel.
Learns from every interaction
See what people ask, where they get stuck, and which workflows need work.
Fits the environment
Deploy as a kiosk, touchscreen station, counter assistant, product display, or branded service point.
How Biscuit adapts to each workflow
Every solution follows the same basic path: understand the need, connect trusted information, design the physical experience, and measure what happens.
- 01
Map the need
List the questions, tasks, products, documents, and decisions people already bring to the location.
- 02
Configure the rules
Connect approved content, business logic, escalation paths, brand voice, and success goals.
- 03
Design the moment
Choose placement, screen flow, language UX, hardware, privacy, and staff handoff.
- 04
Measure real use
Track sessions, completions, handoffs, failed intents, language use, feedback, and operational impact.
Featured physical AI solutions
Start with a known solution, then adapt the workflow to the location, customer, and handoff model.
Government services
DMV services in grocery stores
Guide routine motor-vehicle tasks from a familiar grocery location.
Best for: public-service workflows with clear handoffs.
Government services Application
Public-service access points
Help residents find the right form, appointment, document, payment path, or agency handoff from a familiar physical location.
Best for: agencies and partners that need more accessible service channels.
Retail Application
Product guidance in stores
Help shoppers choose the right product with conversational guidance, in-stock recommendations, comparisons, and staff handoff.
Best for: Aisles where customers need confidence before buying.
Home improvement Application
Project advisor kiosks
Turn project goals into materials, tools, steps, product bundles, aisle guidance, and staff handoff.
Best for: shoppers who describe projects, not SKUs.
Pharmacy Application
Pharmacy and benefits navigation
Best for: High-volume pharmacy questions with clear regulated boundaries.
Hospitality Application
Hotel and venue concierge
Support amenities, directions, local recommendations, guest requests, events, transportation, and staff handoff.
Best for: 24/7 guest support in busy lobbies, venues, and service areas.
Healthcare Application
Front desk and patient intake
Help patients check in, prepare forms, find where to go, and get routed to the right person or service.
Best for: Clinics and care locations with repeated front-desk demand.
Customer service Application
Returns, warranty, and service desk
Explain policies, check requirements, gather context, and route returns, warranty, repair, and service cases.
Best for: Service desks with repeated policy questions and queue pressure.
Telecom Application
Device setup and plan selection
Compare plans, troubleshoot devices, prepare returns, explain trade-ins, and route account-specific work.
Best for: Products and plans with many eligibility paths.
Transportation Application
Transit, parking, and mobility services
Guide fares, routes, passes, parking rules, payment, access, wayfinding, and mobility choices.
Best for: Place-based help where timing, location, and accessibility matter.
Financial services Application
Banking and insurance guidance
Explain options, prepare documents, triage questions, and hand off decisions.
Best for: regulated workflows that need trusted prep and clear human handoff.
Custom workflows Application
Build a custom physical AI solution
Design a kiosk or assistant for a repeated customer question, service path, product decision, or handoff.
Best for: Use cases that need a tailored flow.
Built for known use cases and new ones
Biscuit is not limited to just common workflows. Any repeatable front-of-house question can become a guided AI flow.
Customers ask the same questions every day
Turn repeated questions into guided answers.
The next step is hard to find
Route people to the right product, document, service, appointment, or staff member.
Language changes access
Make physical locations easier to use for customers who are more comfortable in another language.
Teams need better insight
Learn what customers ask when they are actually standing in the location.
Clients
A repeatable model for physical AI deployment
Each vertical is different. The model is consistent: place the AI where help is needed, ground it in trusted information, and define what it can complete or hand off.
Location strategy
Pick the placement, customer flow, privacy level, signage, accessibility needs, and staff support model.
Knowledge and workflow design
Define approved answers, task logic, policy boundaries, product data, service rules, and escalation paths.
Hardware and interface
Configure the kiosk, touchscreen, voice input, scanner, payment device, printer, or display needed for the workflow.
Integrations
Connect catalogs, knowledge bases, appointment tools, transaction systems, CRM, support queues, analytics, or approved services.
Governance and safety
Set what Biscuit can answer, complete, avoid, and hand off.
Measurement and improvement
Use interaction data to improve answers, fix friction, and make the location more useful over time.
Designed to guide, not overreach
Physical AI works best when its job is clear. Biscuit can answer questions, explain options, prepare customers, complete supported tasks, and route people to the right place.
When a workflow requires professional judgment, official eligibility, identity-sensitive processing, or a regulated decision, Biscuit hands off to the approved person or system.
Measure the real-world work
A physical AI deployment should show what customers needed, what they completed, where they got stuck, and how the location improved.
- Sessions by location
- Top customer intents
- Completion rate
- Handoff rate
- Abandoned sessions
- Languages used
- Failed or unsupported intents
- Average session length
- Customer satisfaction
- Staff interruption reduction
- Product, service, or policy gaps
- Repeat usage
Backed by
Design the physical AI workflow your customers already need
Start with a known solution or bring us a repeated front-of-house problem. We will help map the journey, configure the AI, define handoffs, and measure the impact.